FAQs, Policies and Procedures
- #20 Farfan Street Arima
Cost may vary based on:
- Size of package
- Pickup point / delivery point
- Item being shipped
- Get a quote via whatsapp - 1-868-749-8232 or 1-868- 280-0527
- Nationwide delivery at one rate (purchase 100 deliveries or more)
- Account setup to view cash sales within a period
- Email notifications on delivery
- We can facilitate delivery of documents to your customers, business partners and other office locations.
- Delivery cost for documents may vary based on different factors. WhatsApp - 749-8232 for a quotation
- Other fees may apply based on pickup / delivery location or additional connected requests (sign and return of documents etc).
- Yes we do, however all charges will be passed on to the sender / merchant.
- If for some reason there is an issue with the linx card or the recipient only has a credit card, it will be accepted and the charges passed on to the sender / merchant.
- Yes Right Away can collect payments on your behalf.
- Customers have the option to pay by cash, linx or credit card.
- Please note however: From June 15th, 2022 we will no longer facilitate payment options for deliveries to off route/ far areas . Drop off ONLY packages are allowed.
- Transfers are done to your bank account on a Monday or Tuesday of the following week after the delivery is made.
- At present, we do not deliver on Sundays and public holidays.
- From 1st September we will no longer facilitate deliveries on a Saturday.
- During peak times we may have drivers assigned on those days to ensure all deliveries go out in a timely manner.
- 24 - 48 hrs for Regular / frequently visited areas from after packages are collected
- 4 - 5 working days for Off route / further areas.
- 4 - 5 working days for Tobago as well., after package/s are collected.
- Yes we always call your customers before going to their location, but ONLY on the day the agent is scheduled to go to the area.
- If there is no response we do not go to the location.
- Yes we do
- However we only facilitate deliveries to far areas that do not require payment upon delivery. (Drop off only) packages.
- The sender pays for sending a package.
- Any cancelled items would be returned to the pickup location.
- After pickup, if the item is cancelled before arriving at the recipients location there will be no additional charge to return the item.
- If the item is cancelled after arriving at the recipients location then there will be a charge to return the item to the sender.
- Cancel the order.
- Package will be returned (this may have a cost attached)
- Place a new request / order for the new delivery.
- Message or whats app - 7498232 to cancel orders
- At this time we do not facilitate delivery of the special items listed above. If packages are handed over of this nature for delivery, RACSLtd does not take liability for any broken, damage or lost items.
- Right Away will store your items at our warehouse
- You update your orders on our platform.
- We pick, pack, label and deliver your items to your customers.
- Packaging is available at an additional cost.
- Fulfillment starts at $600 per month
- There is also a one time setup fee of $300
- Provide an inventory list with item details and quantities to be handed over.
- Information will be uploaded into the system within 7 working days
- After you have made your initial payment, you may begin taking orders
- Whats app 749-8232 for any further details.
- Customers can expect a call anytime within 24 to 48 hours for regular areas and 2 to 4 days for far areas including Tobago.
- Your customer can also send a WhatsApp message to 749-8232 to track their package or get an update.
- Customers are not required to stay at home and wait for their package.
- An agent will call on the day carded for delivery before going to the location given and make arrangements with the customer.
- Unfortunately we have stopped both of these practices.
- However we do transfers directly to your bank account the following Monday or Tuesday after the delivery was completed.
- The package would be kept at our warehouse location up to seven days.
- If the customer request a longer period, the package will be returned to the sender at the cost of a return delivery.
Change in location can only be facilitated if the customer moves to another area within the agents zone.
If customer is within another zone, the delivery will be reattempted when next the agent is in the area.
Mailers can be purchased at any of our Hubspot locations. One or multiple mailers can be purchased.
If purchasing a bundle of mailers, it would be delivered when the agent is scheduled to collect a package/s.
Prices vary depending on the size of the mailer purchased.
Our delivery plans are valid for 30 days after your first delivery. We ask clients to choose a plan that aligns with the average deliveries per month to avoid losing unused delivery credits. e.g. If your average delivery per month is 30 deliveries, we advise customers to purchase the Bronze or Mini Plan.
If all the credits/deliveries are utilized before the end of 30 days, the new cycle starts when we collect and deliver the first package on the new plan.
The agent fails the job on the system. The sender should look out for the update, make contact with the customer and update the system with the new number, and notify our office. If the agent is still in the area the customer will be contacted for delivery. However, if the agent already left the area, the agent would reattempted the delivery when next he/she is in the area.